A Fox Court ● Jacana 3047 ● 0450403194 ●


Customer Service/ Security


● Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. In addition, after completing a Certificate II in Training with a statement of attainment in pre-screening, my goal is to get into the security industry as a long term career where I can apply and increase my customer service attributes.

Key Skills


● Office Management
● Teambuilding
● Type 60 wpm
● Strong eye for detail
● Strong Customer Service
● Spreadsheet & Database Creation
● Accounts Payable
● Stock Control
● Retail Assistant
● Meeting & Event Planning
● Inventory Management
● Hospitality Experience


Mecca Brands DC, Melbourne
2015 – Current
Customer Service

● Answered and screen high volume incoming calls and setup conference calls
● Coordinate conference room meetings and provide catering through the Mecca website
● Called and emailed building office for maintenance requests and complaints
● Maintained and logged incoming and outgoing courier packages electronically
● Monitored and ordered supplies for new and existing customers.
● Assisted Management with general administrative tasks and special projects as required
La’Tay Fashion & Lifestyle, Melbourne
2013 – 2015
Retail Customer Service

● Created visual marketing and styled window displays.
● Developed and implemented merchandising displays to better market and increase sales on high profit margin products
● Established a loyal clientele through customer satisfaction and excellent customer service
● Mastered point-of-service (POS) computer system for retail store
● Pulled and packaged orders for customers
● Prepared invoices for sales, initiated follow-up/customer satisfaction emails to clients to ensure a great experience
● Assisted in clerical/administrative duties including but not limited to: filing, taking messages, sorting and distributing mail as well as cleaning and organizing the workspace
The Melbourne Body Laser Lounge, West Brunswick
2007 – 2014

● Correspond professionally and courteously with customers and prospective customers.
● Communicate with all co-workers in such a way as to enable all team members to function at their highest potentials.
● Expediently diagnose various computer and cell phone issues in an understandable and relatable manner.
● Input information into a database quickly and accurately in a fast-paced work environment.
● Maintain proper bank records, including bank deposits as well as opening and closing totals.
● Created and set up appointment for customer via phones and online.
Alpha Flight Services, Tullamarine
2007 – 2012
In Flight Catering

● Inspected supplies, equipment, and work areas to ensure conformance to established standards.
● Determined how food should be presented and create decorative food displays.
● Prepared and cook foods of all types, either on a regular basis or for special guests or functions for flights.
● Ensured the highest standard of customer care is delivered to all customers at the facility.
● Prepared and cooked food as defined by the catering service including any special dietary needs.
● Checked and recorded all food received, quantities of ingredients used and the number of meals produced and served.
● Ensured the Food Hygiene and Safety Regulations were followed all the time.
AAG Airport Services, Tullamarine Airport
2007 – 2009
Aircraft Cleaner

● Maintained a high precaution level while cleaning costly articles
● Coordinated with other cleaning team mates.
● Reported to supervisor about any damage to articles while cleaning
● Served as the designated driver for the group
● Performed a variety of interior and exterior duties on a contractual basis for clients.
● Cleaned and sanitized bathrooms and refilled towel and paper dispensers.
● Provided general industrial cleaning duties including carpet cleaning, vacuuming, and window cleaning.
● Collected and disposed of trash and other refuse in proper receptacles.


Assurance Training College, Campbellfield
Certificate II in Security and Statement of Attainment in Pre-screening




Alyce Bertola

Mecca Brands


Mobile: 0421848641


Dalia Khouri

Melbourne Body Laser Lounge

Owner/ Manager

Mobile: 0403154475

  • Updated 1 year ago

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